Return & Exchanges

At JISTAR-HK, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

To be eligible for a return, please ensure that:

The item is unused, unworn, and in its original condition
The item is returned with original packaging
The return request is made within 7 days of receiving the order

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or exchange:

Items that have been used, damaged, or altered
Customized or special-order products
Items marked as final sale

Return Process

To initiate a return, please contact us at business@jistarhk.com with:

Your order number
Reason for return
Photos or videos (if applicable)

Once your request is approved, we will provide return instructions.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need to exchange an item, please contact us within 48 hours of delivery and provide clear photos or videos as proof.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
Approved refunds will be processed to the original payment method
Processing time may take 5–10 business days, depending on your payment provider

Shipping fees (if applicable) are generally non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method, as we are not responsible for lost returns

Contact Us

If you have any questions regarding returns or exchanges, please contact us at:
Email: business@jistarhk.com