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Shipping Policy

At JISTAR-HK, we are committed to delivering your order safely and efficiently.

Order Processing Time

All orders are processed within 2–5 business days after payment is confirmed.

Please note:

  • Processing time may vary depending on product availability
  • During peak seasons or high demand periods, processing may take slightly longer

Shipping Time

Estimated delivery time:

  • Standard Shipping: 7–15 business days
  • Express Shipping (if available): 5–7 business days

Shipping times may vary depending on your location, customs clearance, and local courier services.

Shipping Methods

We work with reliable international carriers such as:

  • UPS
  • USPS
  • DHL
  • Local postal services

The shipping method will be selected based on your destination and logistics conditions.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please note:

  • Tracking updates may take 3–7 days to appear in the system
  • In some cases, tracking will only update after the package reaches the destination country

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees.
These charges are determined by your local customs authority and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance.

Delays

Shipping delays may occur due to:

  • Flight or transportation delays
  • Customs inspections
  • High shipping volume or peak seasons

If your package is delayed, please contact us and we will assist in tracking your shipment.

Incorrect Address

Please ensure your shipping address is accurate at checkout.
We are not responsible for delivery issues caused by incorrect or incomplete addresses.

Lost or Returned Packages

If a package is returned due to failed delivery attempts or incorrect address:

  • Additional shipping fees may apply for reshipment

If your package is lost in transit, please contact us and we will assist in resolving the issue.

Contact Us

If you have any questions regarding shipping, please contact us:
Email: business@jistarhk.com